Greater Baltimore Medical Center
"Adopted into the GBMC Family"

Mindy Shifflett's Story


Before I worked at GBMC, my entire post-college career had been with the American Cancer Society. In fact, a contractual position between GBMC and the American Cancer Society is what brought me to GBMC.

In 2007, I was a newlywed and enjoying my career as a Cancer Information Specialist within the Cancer Information Center at the American Cancer Society. My role then was to talk with cancer patients and their loved ones over the phone, guiding them to local resources and assistance. It was a very fulfilling role, but I wanted to give more of myself.

I came across a brand new position, the "American Cancer Society Patient Resource Navigator at GBMC." I thought this position would be a great extension of my current skill-set, working with patients, but would allow me to connect with them on a more personal, face-to-face level. I loved the role as the "ACS Navigator," and I felt like I was adopted into the GBMC family. The ACS Navigator role was very rewarding and I was privileged to meet and work with so many amazing individuals including staff, patients and family members.

In 2009 and 2010, I learned more about another area of GBMC: the Parent Education, Labor & Delivery and Postpartum area. In 2009, my husband and I found out we were expecting our first child, a boy, due to arrive in January. It was a crazy, amazing and memorable experience, and I feel that I had the best care possible from the time I started as a new patient to the time I was discharged to go home with my new baby boy, Mason. My husband and I participated in many of the classes offered in Parent Education and met some great friends during the "nesting" process.

When asked, I highly recommend GBMC’s OB services to friends and family members. I have even had two nieces and one nephew born here, as well. The nurses and staff that we encountered as we welcomed our baby into the world were wonderful, and I often see the same familiar, caring faces around the hospital from time to time.

Fast forward to 2012, when the manager of Oncology Support Services (the department that "adopted” me into their GBMC family) announced her retirement. I decided this role would be a great opportunity for me. In August 2012, I began my career as an "official" GBMC employee as the Manager of Oncology Support Services. The past five years have been exciting, both personally and professionally, and I am so grateful for what GBMC has provided to me.

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